1. Eligibility for Returns:
- Products must be returned within 30 days of purchase.
- Items must be unused, in their original packaging, and in resalable condition.
- Certain items, such as opened test kits or perishable goods, may not be eligible for return due to health and safety regulations.
2. How to Initiate a Return:
- Contact our Customer Support team at [email/phone].
- Provide your order number and a brief explanation of the issue.
- You will receive return instructions and a shipping label if applicable.
3. Refund Process:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
4. Exchanges:
- If you need to exchange an item, follow the return process and place a new order for the desired product.
5. Non-Refundable Items:
- Opened or used test kits
- Items purchased on clearance or promotion
- Digital products or downloads
6. Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrectly sent.
- Shipping fees are non-refundable.
